01 Jun 2024 08:52 PM
Signal keeps going
01 Jun 2024 08:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave89 wrote:
Signal keeps going
@Dave89
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you’ll need to liaise with your landlord or building management company who deal directly with their approved engineers.
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