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Discussion topic: Tv

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This message was authored by Uz99 This message was authored by: Uz99

Tv

  • Tv not working
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This message was authored by daveNOS This message was authored by: daveNOS

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

@Uz99 With such little information it will be almost impossible to help.

Is it your actual TV that isn't working or your Sky box?

What is actually happening when you try to use your TV or box?

What Sky service do you have?

If it's the box that isn't working have you tried rebooting it?

 

Uz99
Topic Author
This message was authored by Uz99 This message was authored by: Uz99

Re: Tv

Sky q box - no picture or sound but box light is green 

Uz99
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This message was authored by Uz99 This message was authored by: Uz99

Re: Tv

My family will beat me up if I don't fix this. They can't survive without tv. No picture but box light cones on green. Box is making an unusual regular noise

This message was authored by Mark39 This message was authored by: Mark39

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

@daveNOS wrote:

 

If it's the box that isn't working have you tried rebooting it?

 


 

Uz99
Topic Author
This message was authored by Uz99 This message was authored by: Uz99

Re: Tv

How do I reboot?

This message was authored by Laing1 This message was authored by: Laing1

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

@Uz99 wrote:

How do I reboot?


@Uz99 
By putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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