Tv says no internet connection

[Lando]

Ive connected the upgraded router.I have 3 green lights.My phone has picked up the new wifi name and ive connected it using the new password.My phone has connected ok but my TV is saying there is no internet connection.Ive tried resetting it as instructed holding down the reset button on back of router.but it still says theres a problem ..

[Jason-]

Hello Lando, 

Thanks for getting in touch with us and sorry you're having problems connecting your TV to your new Hub. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-