@Firhill22 Do you mean it's pixelated? Apart from the FTA channels all other subscription channels are scrambled hence the neew for an active viewing card.
Have you tried the trouble shooting for SKy Q https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-q-picture-...
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
