Tv not working

[JenWood]

My remote isn't working, and I've checked the batteries. I reset the box and it now says no internet connection 

[Tom-W19]

Hi @JenWood 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@JenWood wrote:

My remote isn't working, and I've checked the batteries. I reset the box and it now says no internet connection 

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Hi @JenWood Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.