Trying to get hold of sky to adjust my bill

[Pat_D]

I'm not a techy person. But if you don't query what sky are providing each year, it appears they simply slap on big cost rises which, TBH, nearly gave me a heart attack when I discovered what they've put it up to.

I simply want to talk to someone so my bill doesn't give me palpitations when I see it. *Sky* contact me when they're trying to get me to add stuff to my subscription but won't transfer me to the section where I could get my contract (which is running out) onto a more manageable basis). I simply can't find the contact details, where I can discuss my basic subscription, on this website & the suspicion has to be that this is deliberate. Easy to add but almost impossible to reduce. Though that may just be my lack of tech-savvy.

I am seriously thinking of just cancelling it as I just can't afford the ridiculous rises they've slapped on since I started. Tell me how (the phone number) to contact you to discuss my subscription to work out how I can reduce it or I am going to cancel. You've slapped on such a rise that you've made it cost effective for me to try to look into other options (inertia is a real thing but so is panicking about a madly rising cost.....)

[Chodley]

My Sky / Get Help. Scroll to the bottom. 

[TimmyBGood]

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@Pat_D wrote:

You've slapped on such a rise that you've made it cost effective for me to try to look into other options (inertia is a real thing but so is panicking about a madly rising cost.....)

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The annual price rise across the ISP industry in April 2023 was based on the official figure for CPI in December 2022, which was an unusually high 10.5%

Some ISPs then added a percentage on top of this: Sky did not.

Note this annual increase is separate to a service reverting to its normal list price at the end of an initial discounted period (typically 18 months)

[Chodley]

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@TimmyBGood wrote:

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@Pat_D wrote:

You've slapped on such a rise that you've made it cost effective for me to try to look into other options (inertia is a real thing but so is panicking about a madly rising cost.....)

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The annual price rise across the ISP industry in April 2023 was based on the official figure for CPI in December 2022, which was an unusually high 10.5%

Some ISPs then added a percentage on top of this: Sky did not.

Note this annual increase is separate to a service reverting to its normal list price at the end of an initial discounted period (typically 18 months)

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A comical excuse for price hikes, verging on larceny.

Prices should drive inflation calculations, not the other way round.

[Pat_D]

Last year it was 75- this year it is 92 WITH deals. **bleep** is that almost 30% rise?

I also note there's still no phone number to talk with another human being about precisely what I am being charged for. 

And why is it so very, very difficult to get hold of a person who can talk through a contract price (if I want to continue with sky.....).

I keep getting directed onto automated loops asking irrelevant questions.

Why is the only person available only able to talk about adding subscriptions but not reducing it?

[oj01]

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@Pat_D wrote:

I'm not a techy person. But if you don't query what sky are providing each year, it appears they simply slap on big cost rises which, TBH, nearly gave me a heart attack when I discovered what they've put it up to.

I simply want to talk to someone so my bill doesn't give me palpitations when I see it. *Sky* contact me when they're trying to get me to add stuff to my subscription but won't transfer me to the section where I could get my contract (which is running out) onto a more manageable basis). I simply can't find the contact details, where I can discuss my basic subscription, on this website & the suspicion has to be that this is deliberate. Easy to add but almost impossible to reduce. Though that may just be my lack of tech-savvy.

I am seriously thinking of just cancelling it as I just can't afford the ridiculous rises they've slapped on since I started. Tell me how (the phone number) to contact you to discuss my subscription to work out how I can reduce it or I am going to cancel. You've slapped on such a rise that you've made it cost effective for me to try to look into other options (inertia is a real thing but so is panicking about a madly rising cost.....)

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Ironically, it's the same number to cancel as it is to discuss your subscription.