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Discussion topic: Trouble with recording

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This message was authored by Comrie74 This message was authored by: Comrie74

Trouble with recording

Hi iv been having trouble with my sky, can i have an engineering come out, iv done the swithing o and back on mig its still not working, the recording is the trouble 

zoie 

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Comrie74
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This message was authored by Comrie74 This message was authored by: Comrie74

Re: Trouble with recording

image.jpg

 this is what i get when trying to watch what iv tecorded 

This message was authored by oldfella This message was authored by: oldfella

Re: Trouble with recording

Posted by a Superuser, not a Sky employee. Find out more

@Comrie74 wrote:

Hi iv been having trouble with my sky, can i have an engineering come out, iv done the swithing o and back on mig its still not working, the recording is the trouble 

zoie 


Hi @Comrie74 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

 

Regarding your issue 
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by nolte This message was authored by: nolte

Re: Trouble with recording

Posted by a Superuser, not a Sky employee. Find out more

If you try to pause or rewind live tv, does it come up as "hard drive error"

---------
ROI sky Q Customer


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