@2+shoes wrote:
We had an out for 14 days, no internet, phone or apps on TV. Today it got reinstated, phone and internet working but cannot connect TV to Wi-Fi to get apps. Pass word is not accepted on the TV but works on other equipment.
Hi @2+shoes
Are you carrying out a Network reset on your Q box exactly as follows:
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
