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Discussion topic: Thumbnails matched to incorrect episodes

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This message was authored by 1Anonymous1 This message was authored by: 1Anonymous1

Thumbnails matched to incorrect episodes

@Samraj  

 

 

Coronation Street itv1 thumbnails

Today is Wednesday, November 27th, and here’s the breakdown of the thumbnail issues:

1.Today's Episode (November 27): The thumbnail currently displayed for today’s scheduled episode is meant for the episode that aired this past Monday.

2. This Friday's Episode (November 29): The thumbnail showing for this Friday's scheduled episode is actually meant for today’s episode.

3. Next Monday's Episode (December 2): The thumbnail currently showing for next Monday's scheduled episode is intended for this Friday's episode.

4.next Wednesdays episode (4th) thumbnails showing for Wednesdays 4th scheduled episode is meant for Monday 2nd episode Issue on Sky’s tv guide on sky.com and on sky Q 

they are not matched with the correct episode scheduled airings. This misalignment will likely continue for all future episodes until it is resolved, leading to ongoing confusion for viewers.

please could you look into this issue or pass this on thank you I did email the viewers team last week but never got a reply so want to make sure this gets passed on thank you 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Thumbnails matched to incorrect episodes

Posted by a Superuser, not a Sky employee. Find out more

Hi @1Anonymous1   I would reboot (power cycle) everything, especially your broadband router. This glitch is very common and has been present since day one (approaching nine years). It may not correct existing thumbnails rectrospectively, but should correct them on-going.

1Anonymous1
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This message was authored by 1Anonymous1 This message was authored by: 1Anonymous1

Re: Thumbnails matched to incorrect episodes


@MightyQuinn wrote:

Hi @1Anonymous1   I would reboot (power cycle) everything, especially your broadband router. This glitch is very common and has been present since day one (approaching nine years). It may not correct existing thumbnails rectrospectively, but should correct them on-going.


Hi I tried that last week and this week but all scheduled ones still show incorrect thumbnails as mentioned above and never used to happen for scheduled episode of corrie on itv1 I did email viewers team last week and no reply I just want it make sure the right teams at sky look  into this and sky should contact the broadcaster if sky can't fix it thanks 

@Kelsingra 

1Anonymous1
Topic Author
This message was authored by 1Anonymous1 This message was authored by: 1Anonymous1

Re: Thumbnails matched to incorrect episodes

This exact same issue is also on sky go for scheduled  eosides so issue on sky Q,sky go and Sky's tv guide on sky.com 

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