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I'm getting the same. It did it a couple of times yesterday and today I'm just turning it off at the wall for the third time. I've checked the software is up to date. They obviously have a problem but they say they haven't. 😢😢
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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I have had the same problem form the last few days. You lot will need to put out an update to fix this and stop.takign people off this chat for a private conversation and sort out what is obviously a common issue.
I've been having this issue for the last week. Had a brand new box last week and still the same issue. Loud whirring noise and have to keep turning it off and restarting it - the recordings keep failing and the programme not available message. It's driving me nuts.
It's not like subscription is cheap either - paying a lot of money for something that I can't use fully
Hi there @Ian_abel, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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Hi there @Shun01, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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I forced a software update yesterday which put me on Q350.000.12.00L (679jvlc). Haven't had the issue this morning but will keep an eye on it. Anyone else on this version having the problem?
Hope updating works for you. I'm having this issue and I'm already running Q350.000.12.00L (679jvlc). Surely the folks at Sky are going to push out another update to fix this too?
Hi @LooneyLefty, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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I hope so. I've just been on chat to them and they want me to reset the box but I think they are just clutching at straws. The tech team have been notified and I'm hoping they will sort it
It seems that the issue only occurs for me if I leave the Sky Q box on and turn off the tv. When I come back , the screen is black and I can't switch channels or use recordings or catchup services. If I put the Sky Q box into standby, it seems okay. Is this anyone else's experience?
Exactly the same problem here to, black screen, with sound, then freezes and program no longer available. Driving me nuts having to do a reboot constantly!
Same issue here, constantly having to reboot main box, black screen, but sound, freezes and program no longer available, only since software update? Driving us nuts, its constant! Done everything that's been linked. Anyone any solution to this please?
