The sky q mini box keeps losing connection

[Badsurgeon]

The sky Q mini box in one of our rooms keeps losing connection to wifi and therefore the main sky q box. This has happened since we upgraded to sky fibre 

[oldfella]

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@Badsurgeon wrote:

The sky Q mini box in one of our rooms keeps losing connection to wifi and therefore the main sky q box. This has happened since we upgraded to sky fibre 

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Hi @Badsurgeon 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If a mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Badsurgeon]

Thank you have done all of this and it reconnects fine but then 3-5 times a week it loses connection and I have to do it all again 

[oldfella]

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@Badsurgeon wrote:

Thank you have done all of this and it reconnects fine but then 3-5 times a week it loses connection and I have to do it all again 

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hi @Badsurgeon 

To what have you connected the mini?

[RikT]

Did this get resolved? We are having the same issue since upgrading to supposedly much faster fibre. I note sky say that for first ten days you can't even speak to them as they are 'testing' so expect it to keep dropping? It's very annoying (and was fine before upgrading the broadband) 

[Badsurgeon]

Perfect timing for your follow up!

The engineer came yesterday and our mesh network was under excess stress and had too much noise which was causing the problem. The boxes all connect to each other and because of the quirks of our house they were trying to run in a long line which was not working well. 

An excellent engineer spent a couple of hours at the house and replaced a couple if mini boxes and then placed a booster in a carefully choosen spot and the hope is this will help. When she left the mesh was running much happier. 

She did mention that it is even worse if you have the more expensive broadband router as then all the boxes have to connect directly to that rather than in a mesh. 

[SG43]

I have the same problem but my mini boxes loose connection every single day, and sometimes more than once a day. They won't reconnect unless the main box is switched on (as oppossed to being on standby) so when I wake up in the morning the mini won't reconnect unless I get up, go down stairs and switch on the main box,  which sort of defeats the whole object of waking up to watch telly in bed!! The mini box in my bedroom is on an ethernet cable direct to the router, which is in the same room as main box only a few feet away so I don't know how it can be a WiFi issue?

Any ideas anyone cos it's really p'ing me off! 

[Badsurgeon]

The issue for us was not just WiFi signal it was stress on the network.  The engineer that came out was amazing and spent ages trying different combinations. 

The booster box completely fixed the issue for us. 

Of note when she assessed our network- because of the stress- boxes were not connecting to the one geographically closest which exacerbated the issue. 

The booster allows the network to flow better. 

She also supported a refund for us as we had not had useable TV for 4 months. 

[Cheryl+1973]

Yes my new mini box drops out every single day even when the main router is switched on and it's been doing this since the mini box was replaced a month ago.  So I reckon it's a fault with mini box and probably another way for sky to get more money by insisting I need a booster, even though there's nothing else connected to wifi

[Quoman7]

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@Cheryl+1973 wrote:

Yes my new mini box drops out every single day even when the main router is switched on and it's been doing this since the mini box was replaced a month ago.  So I reckon it's a fault with mini box and probably another way for sky to get more money by insisting I need a booster, even though there's nothing else connected to wifi

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Hi @Cheryl+1973 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the mini box?

SKY do provide a SKYQ booster if one is needed, you will need to call SKY and talk to an advisor, you would usually need an engineer visit to install the booster which is usually provided free of charge.

[Dunn001]

My mini boxes refuse to connect while the main Q box is on / in use. Only connects when the main box is switched to standby. 

It's a horrible, horrible system imo.

[DunkinBiscuits]

Since we changed broadband provider away from Sky to Virgin, our three mini boxes upstairs constantly lose connection. It's almost sinister. It's very frustrating for the kids to have to keep asking for the system to be rested on a daily basis. It's driving is mad. 

[Chodley]

Yep. Try powerline adapters

or you could, as per the posts above, get an engineer in and ask them to figurenout where to locate a Q booster to bridge the boxes to each other better.

[Laing1]

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@DunkinBiscuits wrote:

Since we changed broadband provider away from Sky to Virgin, our three mini boxes upstairs constantly lose connection. It's almost sinister. It's very frustrating for the kids to have to keep asking for the system to be rested on a daily basis. It's driving is mad. 

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@DunkinBiscuits how are you trying to connect the mini boxes ? if you are trying to connect them to your vigin wifi that won't work you need to connect the minis to the mesh system the main Q box emits by way of the WPS button.

If this is what you are trying then as @Chodley says you may be better asking for an engineer to come out to see if you need Sky boosters 

[LindaSmith1]

Keeping loss contract Qsky mini box at all the time and keep it on and on we switch it off and put it on again and all over again it's too much for us we started frustration with sake Q Mini box we are not happy about this