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Discussion topic: Terrible Service

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Message posted on ‎20 Dec 2024 12:45 PM

Terrible Service

I ordered this sky Q box on December 1 after many arguments I still not received it and can't get a decent answer from Sky

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Dec 2024 12:55 PM

Re: Terrible Service

Posted by a Superuser, not a Sky employee. Find out more
@GHSCOTT wrote:

I ordered this sky Q box on December 1 

@GHSCOTT 

Is this a new installation or a replacement via a doorstep box swap? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: GHSCOTT

Message posted on ‎20 Dec 2024 01:31 PM

Re: Terrible Service

New installation 

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Message posted on ‎20 Dec 2024 02:01 PM - last edited: ‎20 Dec 2024 02:01 PM

Re: Terrible Service

Posted by a Superuser, not a Sky employee. Find out more
@GHSCOTT wrote:

New installation 

So, assuming that you have ordered Sky Q, you won't receive anything as the engineer brings it all with him on the installation day.  When is your installation booked for?

I am just another Sky customer!
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This message was authored by: Daniel0210

Message posted on ‎20 Dec 2024 02:37 PM

Re: Terrible Service

Posted by a Superuser, not a Sky employee. Find out more

@GHSCOTT 

As @Invisiblename has indicated the engineer brings the box, any mini boxes, cables, dish and remotes on installation day.

It will depend on the area for availability of engineers but as a rough guide my son ordered Sky Q for his new build house on 23 November and the engineer is booked for 23 December.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎20 Dec 2024 04:36 PM - last edited: ‎20 Dec 2024 04:42 PM

Re: Terrible Service

Posted by a Superuser, not a Sky employee. Find out more

@GHSCOTT 

 

Recent posts in this forum suggest installation dates extending into the new year.  Sky has been reducing its satellite dish workforce, there was significant disruption to existing setups from the recent storms, and this is a lousy time of year for ladder work.

* * * * * * *

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Message posted on ‎21 Dec 2024 08:58 AM

Terrible service

Still waiting for sky q box since December 1st.

had loads of discussions and many promises to provide but no box.

different explanations every time. I phone box in access of. 10 hours

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Message posted on ‎21 Dec 2024 09:41 AM - last edited: ‎21 Dec 2024 10:01 AM

Re: Terrible service

Posted by a Superuser, not a Sky employee. Find out more

@GHSCOTT  Your duplicate post has been merged to your original thread, creating duplicate threads is unhelpful and simply causes confusion and duplicated answers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Invisiblename

Message posted on ‎21 Dec 2024 09:06 PM

Re: Terrible service

Posted by a Superuser, not a Sky employee. Find out more
@GHSCOTT wrote:

Still waiting for sky q box since December 1st.

had loads of discussions and many promises to provide but no box.

different explanations every time. I phone box in access of. 10 hours

Have you not noticed the posts that tell you that a new installation means the engineer bring everything with him???

I am just another Sky customer!
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