Terrible Service

[GHSCOTT]

I ordered this sky Q box on December 1 after many arguments I still not received it and can't get a decent answer from Sky

[Daniel0210]

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@GHSCOTT wrote:

I ordered this sky Q box on December 1 

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@GHSCOTT 

Is this a new installation or a replacement via a doorstep box swap? 

[GHSCOTT]

New installation 

[Invisiblename]

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@GHSCOTT wrote:

New installation 

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So, assuming that you have ordered Sky Q, you won't receive anything as the engineer brings it all with him on the installation day.  When is your installation booked for?

[Daniel0210]

@GHSCOTT 

As @Invisiblename has indicated the engineer brings the box, any mini boxes, cables, dish and remotes on installation day.

It will depend on the area for availability of engineers but as a rough guide my son ordered Sky Q for his new build house on 23 November and the engineer is booked for 23 December.

[TimmyBGood]

@GHSCOTT 

Recent posts in this forum suggest installation dates extending into the new year.  Sky has been reducing its satellite dish workforce, there was significant disruption to existing setups from the recent storms, and this is a lousy time of year for ladder work.

[GHSCOTT]

Still waiting for sky q box since December 1st.

had loads of discussions and many promises to provide but no box.

different explanations every time. I phone box in access of. 10 hours

[GD1]

@GHSCOTT  Your duplicate post has been merged to your original thread, creating duplicate threads is unhelpful and simply causes confusion and duplicated answers.

[Invisiblename]

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@GHSCOTT wrote:

Still waiting for sky q box since December 1st.

had loads of discussions and many promises to provide but no box.

different explanations every time. I phone box in access of. 10 hours

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Have you not noticed the posts that tell you that a new installation means the engineer bring everything with him???