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Discussion topic: Telly

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Avatar for Lennyj
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This message was authored by: Lennyj

Message posted on ‎02 Oct 2023 09:12 AM

Telly

My Sky Telly reads, it looks like you do not have Internet connection right now. If you've already set up will keep trying to connect. This has now been three days

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Oct 2023 09:27 AM - last edited: ‎02 Oct 2023 09:39 AM

Re: Telly

Posted by a Superuser, not a Sky employee. Find out more

@Lennyj  If the message is from your TV you need to setup the TV to connect to your hub.   You need to follow your TV's user guide.

 

If the message is from your Sky Q box have your tried these steps?

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fix-connection-proble...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎02 Oct 2023 09:33 AM - last edited: ‎02 Oct 2023 09:33 AM

Re: Telly

Posted by a Superuser, not a Sky employee. Find out more

That's definitely a Sky Q message.


Try;

turning off minis, router and Q at mains

turn on router, wait 5 mins

turn on Q

does it connect?

If so, turn on minis

if not, try a network reset in the hidden installer menu (hover over settings and hit 001 Select)

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