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Discussion topic: Technical issues
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This message was authored by: KiraL
Message posted on 23 Apr 2025 08:27 PM
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Technical issues
Our Sky Q box has stopped allowing us to download and also no longer shows recordings. If I try to download any new episodes it comes up with "because of a technical issue, your download could not be completed. Please try again later" It has been like this for the past 2 days. Any way of fixing this issue?
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This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 23 Apr 2025 09:34 PM
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Re: Technical issues
@KiraL wrote:
Our Sky Q box has stopped allowing us to download and also no longer shows recordings. If I try to download any new episodes it comes up with "because of a technical issue, your download could not be completed. Please try again later" It has been like this for the past 2 days. Any way of fixing this issue?
@KiraL Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Apr 2025 07:07 AM
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Re: Technical issues
If the above restart does not solve your issue, try a reset of your hard drive as described here;
https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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