TV or Sky Box ?

[Anoula]

Ok, I have a main Sky Box + 2 mini's all of which I can normally, whenever misbehaving due to internet connection or other technical difficulties, reboot & get them all to work. This technical issue baffles me, all box's are programmed on Preferences to 'None' The Mini downstairs feeds the Mini upstairs(upstairs Mini working perfectly), the downstairs Mini box however, whenever I turn the TV off losses Sky, the Sky box has the  green light, occasionally I can hear Sky in the background or not but always a blank screen(does not effect the box upstairs which feeds off it).... I have to reboot the mini box downstairs every morning. Phew!! Is it an old telly? I can't think it's the mini cos it's feeding  box upstairs. Main box is also working ok, it's just the bloody mini downstairs!! 

[Jason- · Accepted solution]

Hello @Anoula, thanks for taking the time to post on our Community and sorry to read that you're having some connectivity problems with Sky Q. 

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-