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Discussion topic: TV NOT WORKING

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This message was authored by: STUPOT4

TV NOT WORKING

I KEEP GETTING A BLUE SCREEN EVERY TIME IT RAINS 

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This message was authored by: TimmyBGood

Re: TV NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

@STUPOT4 

 

Typically for viewing disruption from rain you'd need to log the issue with Sky and book an installer appointment to adjust the dish alignment 

 

Less commonly it's water penetration of the LNB (dish receiver element ) or dish cabling causing an electrical fault.

 

It may be worth unscrewing the satellite cable connectors on the main Q box and checking for galvanic corrosion there: unplug the box from the mains connection before you do so.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Daniel0210

Re: TV NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

@STUPOT4 

It could be water getting into the cables. If that's the case you need to speak to Sky who will probably arrange an engineer. 


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