Streaming problems with main SkyQ box

[LaneB]

SkyQ box screen goes black with a sound crackle and then blue buffering circle appears then returns to normal after a few seconds.  Happens at least twice an hour.  Only, happens on Main Box and not on Mini-Boxes.

[Lisa-P1987]

Hi there @LaneB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[LaneB]

This is what I can tell you.

SkyQ box screen goes black with a sound crackle and then blue buffering circle appears then returns to normal after a few seconds.  Happens at least twice an hour.  Only, happens on Main Box and not on Mini-Boxes.  It happens on the Main Box when I access it around the house.

I have restared the box after following intsructions but it has made no difference.  I use Control4 and our Control4 engineer has seen it for himself and confirms that it is a Main Box issue and the box needs replacing.

How do I get a replacement box please.