@Jen2102 You need to be much more clear on what your having an issue with as you mention cables in the ground which presumably is broadband, but have posted on the Sky Q board witch receives it's live channel via a satellite dish.
What service are you referring to?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
