@simbowales wrote:
I know this is not a new issue as posted on here but I need to get it off my chest ! It's the old sound suddenly stops , I have tried - 1 turning the box off and back on using the remote which is sometimes successful. 2 unplugging box from the wall and waiting a few minutes and again this is sometimes successful. 3 checked the audio options - no hdmi to soundbar just set to normal not Dolby. 4 downloaded the latest software for the box. Between 08.30 and 10.30 this morning the sound went 10 times ! Yes 10 times which is extremely frustrating when taking into consideration what I am paying and it has happened now again ! Trying to contact and speak to someone at sky is so difficult to do , and the number I tried suggested using the online help which has no relevant sound loss help. Any ideas please ?
The sound drops on what exactly? Live TV, recordings, apps? You say 'no hdmi to soundbar', do you mean you don't have a soundbar and you're just using the TV speakers? Have you tried changing the HDMI cable and using a different port on the TV?
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
