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Discussion topic: Something went wrong. Please try again later

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This message was authored by Supermoto This message was authored by: Supermoto

Something went wrong. Please try again later

I have both Disney+
and Prime. They were working faultlessly, but now I can log into the apps but it will

not play anything. Just a constant message of something went wrong.

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This message was authored by lettice This message was authored by: lettice

Re: Something went wrong. Please try again later

Posted by a Superuser, not a Sky employee. Find out more

Try restarting your Sky Q box

 

  1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
  2. Keep off power for at least 30 seconds.
  3. Plug in and switch your Sky Q box back on at the mains.
  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.

 

If that does not do the trick, have a read through of this help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/art...

 

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Supermoto
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This message was authored by Supermoto This message was authored by: Supermoto

Re: Something went wrong. Please try again later

Now I have no apps 

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