Smoke damaged Sky box

[KenHodgson]

We had a fire on Monday and the insurance said to contact sky to have the smoke damaged Sky Box replaced. Can you advise please

[Daniel0210]

@KenHodgson 
I’m afraid you’re not talking to Sky Customer Services here. This is a forum where customers try to help other customers. You'd need to call Sky to discuss replacement and charges.

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

[PandJ2020]

Sky may charge for the damaged box (it's only loaned to you) - you'll need to check with your insurer whether this is covered...