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Discussion topic: Smith

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This message was authored by Ydnam This message was authored by: Ydnam

Smith

Can't down load anything with skyQ.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Smith

Posted by a Superuser, not a Sky employee. Find out more

@Ydnam wrote:

Can't down load anything with skyQ.


@Ydnam what is happening when youtry ? what error messages are you getting ?

if you are a new customer 

Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Quoman7 This message was authored by: Quoman7

Re: Smith

Posted by a Superuser, not a Sky employee. Find out more

@Ydnam wrote:

Can't down load anything with skyQ.


Hi @Ydnam Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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