Slow or no downloading error 9999 on Paramount Plus app

[Blackie27]

Paramount plus programmes are downloading very slowly or not downloading at all with error message code 9999.

I have no issues with other apps. My sky box is directly connected by Ethernet cable to the  router. The router is working fine. The internet connection is working fine.

[Stephen+Mourton]

Previous requests on this forum for that error code have suggested rebooting your box, (turn off power for a few minutes then back on following on screen instructions) then go onto the Paramount plus app and watch anything it will allow and then pause it for a few minutes. This apparently resets the app and hopefully it will work.  I hope that helps.

[Blackie27]

Thank you. It worked.