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Discussion topic: Skyq - Connected to router but lose internet

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This message was authored by: Poiuyt

Skyq - Connected to router but lose internet

Skyq box stays connected to router but every 30 seconds or so connection to internet changes to cross for about 5 seconds then goes back to tick. It is connected to the WiFi of the community fibre router. There is not a problem with my internet everything else works perfectly fine and speed tests give about 512mb up and down consistently. I feel some DNS routing issue in communication to sky. This makes using and on demand impossible and home screen usually takes a few attempts to load.
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This message was authored by: Greenfingers001

Re: Skyq - Connected to router but lose internet

Hi there @Poiuyt , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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