Skybox

[Brodie3]

My sky box keeps freezing 

[oldfella]

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@Brodie3 wrote:

My sky box keeps freezing 

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Hi @Brodie3 

If this is the main Q box Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Blade2260]

I have one main sky Q and 2 x min box's, one of the min box's keeps freezing during live tv on sky and recordings pause while playing. There is also loss of sound. Not sure if this is related but we recently had a new Sky router installed. I've reset the min box numerous times but no joy. Netflix, Disney etc. are all fine. Any suggestions?

[Laing1]

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@Blade2260 wrote:

I have one main sky Q and 2 x min box's, one of the min box's keeps freezing during live tv on sky and recordings pause while playing. There is also loss of sound. Not sure if this is related but we recently had a new Sky router installed. I've reset the min box numerous times but no joy. Netflix, Disney etc. are all fine. Any suggestions?

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@Blade2260 try rebooting your router whe that is up and running 

reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then finally

reboot your mini box