Skybox not downloading

[Posset2023]

I have a Sky Q tv box. It will not download films etc and the blue Q light is not working.

It is still able to record programmes

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Posset2023 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Mark30060721]

 nothing wrong with connection as I looked it up on service on the sky box it is recording scheduled programs but will not download a programs