SkyQ voice isn't responding

[Fred18]

The voice control isn't working on my SkyQ, I can ask the questions, but always get the (Sorry we didn't quite get that response )

[oldfella · Accepted solution]

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@Fred18 wrote:
The voice control isn't working on my SkyQ, I can ask the questions, but always get the (Sorry we didn't quite get that response )

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Hi @Fred18 

Check that the microphone on the remote is not blocked or restricted.

It's the very small hole in the centre of the remote below the Sky button.

[Dave125]

Voice doesn't work