SkyQ drops Virgin WIFI connection

[Bigpun]

SkyQ keeps dropping the Virgin WiFi connection.

It does it at least 3 times a week and it is really annoying indeed.

The BB is 1GB and is brilliant, so it isn't that.

Can anyone help please?

[Addie15 · Accepted solution]

Hi there, @Bigpun. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Bigpun]

Thanks.

An engineer is coming after my holiday.

Andy