@DonnaH90
You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.
Sounds like you will need to instigate another call. If they arrange what's described as a doorstep box swap don't forget to remove your viewing card from the faulty one.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
