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Discussion topic: SkyQ box not loading Sky channels or apps

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This message was authored by: Sharc19

SkyQ box not loading Sky channels or apps

Our Sky box not loading images for the apps or programmes. Can't load any Sky programme from recording, on demand, just get please wait....still am! Can access Sky channels from TV guide though. Broadband not via Sky but that's working fine.
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This message was authored by: Laing1

Re: SkyQ box not loading Sky channels or apps

Posted by a Superuser, not a Sky employee. Find out more

@Sharc19 wrote:
Our Sky box not loading images for the apps or programmes. Can't load any Sky programme from recording, on demand, just get please wait....still am! Can access Sky channels from TV guide though. Broadband not via Sky but that's working fine.

@Sharc19 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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