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Discussion topic: SkyQ Box Network Connection

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This message was authored by: CanardNoir

SkyQ Box Network Connection

Occasionally the wired network connected to my Sky Q box will claim to have lost its connection. Using the Settings menu to reset the Network doesn't help and results in the box unable to get a DHCP IP4 address. The box keeps asking for one blocking anything else from getting one. This netwok chattering keeps going on until a cold start of the box cures it and it connects to the network again without complaint.

 

I wonder if this is a known issue and whether it's connected to hardware about to fail or a software bug.

 

Any info gratefully received.

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This message was authored by: MightyQuinn

Re: SkyQ Box Network Connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @CanardNoir   If you are fully wired, have you turned off WiFi on the box(es)?

This message was authored by: Chodley

Re: SkyQ Box Network Connection

Posted by a Superuser, not a Sky employee. Find out more

Or at least disable 2.4Ghz

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This message was authored by: CanardNoir

Re: SkyQ Box Network Connection

Yes, the box is set for wired network connection.

This message was authored by: Chodley

Re: SkyQ Box Network Connection

Posted by a Superuser, not a Sky employee. Find out more

@CanardNoir wrote:

Yes, the box is set for wired network connection.


But did you disable wifi in the installer's menu?

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This message was authored by: CanardNoir

Re: SkyQ Box Network Connection

No I haven't.

 

That will help?

 

Both 2.5GHz and 5GHz networks have been disabled now.

 

This message was authored by: Chodley

Re: SkyQ Box Network Connection

Posted by a Superuser, not a Sky employee. Find out more

2.4 (it's not intended to be half of 5, just a random part of the EM spectrum that happens to be near half that frequency)

 

it sometimes decides to try to use wifi if you don't do this. No idea why. So this might help.

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This message was authored by: CanardNoir

Re: SkyQ Box Network Connection

Thanks, we'll see.

 

The constant network chattering was quite alarming (not over Wi-Fi - that was silent).

This message was authored by: Chodley

Re: SkyQ Box Network Connection

Posted by a Superuser, not a Sky employee. Find out more

It is spammy for sure

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