Sky w not connecting

[Sharon+witt]

Can't get network connection 

remote not working even though we changed batteries 

[Tom-W19]

Hi @Sharon+witt 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Sharon+witt wrote:

Can't get network connection 

remote not working even though we changed batteries 

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Hi @Sharon+witt Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Addie15]

Update-We are closing this invite now due to not receiving response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.