Sky viewing card not being read

[Baxter1962]

• My sky Q card is suddenly not being read a message pops up on screen tried switching it off but still no channneisx

[Laing1]

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@Baxter1962 wrote:

• My sky Q card is suddenly not being read a message pops up on screen tried switching it off but still no channneisx

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@Baxter1962 try taking the card out giving it a clean with a soft cloth then re-inserting the card 

[Baxter1962]

Cleaned card but still not working 

[Laing1]

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@Baxter1962 wrote:

Cleaned card but still not working 

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@Baxter1962 ok You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet