@steffiem17 wrote:
Hi
We left sky tv due to the price. We did our sky return back at the start of March which got delivered to them on the 6th March.
Yet I'm still getting texts and emails to say they haven't reviewed the return.
i used the label and packaging they provided.
I've already contacted them twice and they said they would update my account yet I'm still getting texts and emails saying I'll be charged if I don't send it back but I 100% have.
I have proof of postage that I sent it and they have received it
anyone having issues like this?
thanks
@steffiem17 I have escalated this to sky
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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