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Discussion topic: Sky remote

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Avatar for katie.rebecca14
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This message was authored by: katie.rebecca14

Message posted on ‎06 Aug 2023 04:00 PM

Sky remote

Hello

 

ive gone to turn my sky box on and the remote has stopped working, I changed the batteries and still not working.

 

would like to order a new one

 

thankyou

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Aug 2023 04:07 PM

Re: Sky remote

Posted by a Superuser, not a Sky employee. Find out more

@katie.rebecca14 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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