Sky remote not responding and Q light is yellow

[MC581]

My remote is not responding and my Q box light is yellow

[stereohaven]

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@MC581 wrote:

My remote is not responding and my Q box light is yellow

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Power cycle the box by turning off or unplugging at the wall for 5 minutes then, when the box is back on (hopefully), if your remote is still not working you can re-pair it the box using the instructions here:https://www.sky.com/help/articles/setting-up-q-remote 

[oldfella]

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@MC581 wrote:

My remote is not responding and my Q box light is yellow

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Hi @MC581 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.