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Discussion topic: Sky q

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This message was authored by Destiny2007 This message was authored by: Destiny2007

Sky q

I have sky q and it's not connecting to the internet

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky q

Posted by a Superuser, not a Sky employee. Find out more

@Destiny2007 wrote:

I have sky q and it's not connecting to the internet


Hi @Destiny2007 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
This message was authored by PeteRG41 This message was authored by: PeteRG41

Re: Sky q

Posted by a Superuser, not a Sky employee. Find out more

Try running through the set up steps:

 

Setting up Sky Q | Sky Help | Sky.com

 

It's possible the network settings are somehow incorrect.

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Pete.
Destiny2007
Topic Author
This message was authored by Destiny2007 This message was authored by: Destiny2007

My wifi

My Wi-Fi keep dropping and switching off on my phone and sky q  it's got all 4 green lights but keeps disconnecting from everything or running really slow

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