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Discussion topic: Sky q .

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This message was authored by Kazzyb This message was authored by: Kazzyb

Sky q .

My bill is paid and up to date .  My box says you don't subscribe , to upgrade information view in full screen . I can't do anything as it's frozen . Have done the usual check connections , unplug and restart , re set and nothing 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q .

Posted by a Superuser, not a Sky employee. Find out more

@Kazzyb wrote:

My bill is paid and up to date .  My box says you don't subscribe , to upgrade information view in full screen . I can't do anything as it's frozen . Have done the usual check connections , unplug and restart , re set and nothing 


Hi @Kazzyb 

Is your Q box on with green led?

If not try pressing the standby button on the front of the Q box (the Amber led)

If this brings the Q box on 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

 

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