Sky q won’t connect to wifi

[Danielly]

Hello

my Sky a box will not connect to broadband router.

I have unplugged, reset, woe's numerous times. 

spoke to help desk couldn't help. Our through to an engineer got cut off and now cannot get hold of anyone.

other devices were connected now appear not to be but showing ok on app when through 4g. Any ideas? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Suskha]

Hes got Sky Q - wrong forum

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks