Sky q set up issue

[Daveyhay]

Trying to set up sky q box. On step 2 of set up the amber light flashes and I can't get past this step. Tried on nervous devices and it will not get past this point.

this is a brand new replacement box as its predecessor did the same thing.

any suggestions please.

[-Heather-]

Hi @Daveyhay, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141