Sky q multi room remote doesnt respond

[Warren39]

The remote doesn't respond to the multi room box I've reset the box tried 1and 3 holding 7and 9   4and 6 nothing works it's on stand by 

[MightyQuinn]

Hi @Warren39   New batteries? Does the LED flash when you press the "?" button?

[Warren39]

No it doesn't flash

[Warren39]

Sorry and yes new batteries 3xs just incase lol

[MightyQuinn]

Hi @Warren39   You can request a free replacement here https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment. Or if you need one quickly, then they are available to buy at major retailers or Amazon.