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Discussion topic: Sky q mini not working

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This message was authored by Dal5 This message was authored by: Dal5

Sky q mini not working

My Sky Q remote doesn't turn on the sky box and the box doesn't turn on when I press the power button. I have to keep switching the box on and off then reset the remote with 7 and 9 pressed together. Then it works for a day and then doesn't turn on the next day 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini not working

Posted by a Superuser, not a Sky employee. Find out more

@Dal5 wrote:

My Sky Q remote doesn't turn on the sky box and the box doesn't turn on when I press the power button. I have to keep switching the box on and off then reset the remote with 7 and 9 pressed together. Then it works for a day and then doesn't turn on the next day 


Hi @Dal5 

You could try  a Reset Settings in the mini Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the mini box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.

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