24 Aug 2024 08:05 PM
My Sky Q remote doesn't turn on the sky box and the box doesn't turn on when I press the power button. I have to keep switching the box on and off then reset the remote with 7 and 9 pressed together. Then it works for a day and then doesn't turn on the next day
24 Aug 2024 08:24 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dal5 wrote:
My Sky Q remote doesn't turn on the sky box and the box doesn't turn on when I press the power button. I have to keep switching the box on and off then reset the remote with 7 and 9 pressed together. Then it works for a day and then doesn't turn on the next day
Hi @Dal5
You could try a Reset Settings in the mini Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the mini box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion