Sky q mini not working

[S_Kaur]

My sky q mini not working, its stuck on step 1 0f 4 , tried to reset sky q main, remote and sky q mini , nothing helped.  Can anyone help please?

TIA

[oldfella]

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@S_Kaur wrote:

My sky q mini not working, its stuck on step 1 0f 4 , tried to reset sky q main, remote and sky q mini , nothing helped.  Can anyone help please?

TIA

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Hi @S_Kaur 

If your mini remote will not get you past step 1 of 4 try the following.

Press and hold 7 & 9 together on the remote until it's led flashes 4 times.

This will set it to infrared mode which will work any Q box.

However it must have line of sight and pointed directly at the mini to operate it.

See if you can get past 1 Of 4 with it in infrared mode.

If you get the mini working then you can re pair the remote correctly by completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[S_Kaur]

On Which remote shall i try that? Main one or mini one?

[oldfella]

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@S_Kaur wrote:

On Which remote shall i try that? Main one or mini one?

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That would be the mini remote @S_Kaur .

It is the mini you are trying to get past the 1 of 4 step

[S_Kaur]

@oldfella  I tried it few times, it doesn't work. No light flashes.

[oldfella]

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@S_Kaur wrote:

@oldfella  I tried it few times, it doesn't work. No light flashes.

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Hi @S_Kaur 

Does the mini remote have a microphone button for voice control?

[S_Kaur]

Yes it has