Sky q mini boxes not working. Powered up and now sitting in step 1 of 4 but cannot get past this ste

[Rob2699]

Mini boxes both lost network connection. Powered, down, unplugged, restarted and both now want to go through step 1 of 4, but nothing happens. 😑 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you Rob2699. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks