Discussion topic: Sky q mini box technical fault
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Message posted on 21 Nov 2023 09:13 AM
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Sky q mini box technical fault
My sky mini box is just showing technical fault. I've tried re booting it but hasn't solved it. Connection to wifi and sky main box both showing a tick
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All Replies
Message posted on 21 Nov 2023 10:05 AM
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Re: Sky q mini box technical fault
@Rob511 wrote:
My sky mini box is just showing technical fault. I've tried re booting it but hasn't solved it. Connection to wifi and sky main box both showing a tick
Hi @Rob511
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
Message posted on 21 Nov 2023 10:48 AM
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Re: Sky q mini box technical fault
Yes tried all these things but still the same issue.
Message posted on 24 Jan 2025 02:24 PM
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Re: Sky q mini box technical fault
Have had the same thing since Nov 24, stil lnot fixed. Sky sent a new minibox which worked for a few days and then stopped again with ther same fault. Waiting on an engineer to turn up.
Message posted on 24 Jan 2025 04:06 PM
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Re: Sky q mini box technical fault
Engineer came today and swapped out the main sky q box, issue resolved.
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