Sky q mini box not working

[Emm74]

Received a new mini box today and it will not work, tried all the steps and it just keeps coming back to a black screen so nothing is working.

[Danz994]

Hi there @Emm74 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141