Sky q mini box crashing

[KKKK2]

My mini box turns on and connects ok but keeps crashing and rebooting.

Does box need replacing or any other ideas to fix?

[Laing1]

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@KKKK2 wrote:

My mini box turns on and connects ok but keeps crashing and rebooting.

Does box need replacing or any other ideas to fix?

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@KKKK2 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box

[oldfella]

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@KKKK2 wrote:

My mini box turns on and connects ok but keeps crashing and rebooting.

Does box need replacing or any other ideas to fix?

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Hi @KKKK2 

First try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

After the Reset you will have to re pair your mini Bluetooth remote.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.