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Discussion topic: Sky q boxes not finding network

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This message was authored by: Kells25

Sky q boxes not finding network

I have 2 sky q boxes in my house and one main one. They have all went off and said they can't connect to the network. I am unable to watch anything including recordings or tv guide. All lights on the router show no issues and I've tried the online steps and nothing is working.

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This message was authored by: Me134

Re: Sky q boxes not finding network

Posted by a Superuser, not a Sky employee. Find out more

@Kells25 wrote:

I have 2 sky q boxes in my house and one main one. They have all went off and said they can't connect to the network. I am unable to watch anything including recordings or tv guide. All lights on the router show no issues and I've tried the online steps and nothing is working.


Presuming your internet is actually working, turn off all 3 boxes at the wall (or unplug them) for 30 minutes and then let the main box boot up fully first. Then boot up the other two but just one at a time and see where you stand then.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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