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Discussion topic: Sky q box

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This message was authored by Martin84 This message was authored by: Martin84

Sky q box

Sky q box not receiving from HDMI gets signal then loses signal have change the HDMI leads still not working 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Martin84 wrote:

Sky q box not receiving from HDMI gets signal then loses signal have change the HDMI leads still not working 


Is it the TV set that is losing the signal @Martin84 ?

Does is say No signal or No Satellite signal?

Martin84
Topic Author
This message was authored by Martin84 This message was authored by: Martin84

Re: Sky q box

No it says it has HDMI signal then 10 seconds 10 says loss signal. I have swapped HDMI ports with another an still does the same nothing wrong with the TV HDMI port as othe things work when swapped. 

 

This message was authored by profile This message was authored by: profile

Re: Sky q box

How long is the HDMI cable? - It should be as short as possible (<<5m) and depending on the resolution (4k?) you are trying to get the TV to display, as high a rating as possible. 

Generally:

Standard HDMI = 720p or 1080i at 30Hz

High speed HDMI = 4k or 1080p at 30Hz

Premium HDMI = 4K with HDR up to 60Hz

Active HDMI = cable fitted with booster to cover longer distances.

 

Try setting the Sky output resolution to a lower value (eg: 1080i) and see if it still does it.

Martin84
Topic Author
This message was authored by Martin84 This message was authored by: Martin84

Re: Sky q box

The HDMI cable is 2m long the sky q box worked 3 days ago.

 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky q box

Posted by a Superuser, not a Sky employee. Find out more

Is it possible to try another source like a laptop on that cable?

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