26 Nov 2023 01:58 PM
Sky q box not receiving from HDMI gets signal then loses signal have change the HDMI leads still not working
26 Nov 2023 04:23 PM
Posted by a Superuser, not a Sky employee. Find out more26 Nov 2023 08:38 PM
No it says it has HDMI signal then 10 seconds 10 says loss signal. I have swapped HDMI ports with another an still does the same nothing wrong with the TV HDMI port as othe things work when swapped.
26 Nov 2023 09:02 PM
How long is the HDMI cable? - It should be as short as possible (<<5m) and depending on the resolution (4k?) you are trying to get the TV to display, as high a rating as possible.
Generally:
Standard HDMI = 720p or 1080i at 30Hz
High speed HDMI = 4k or 1080p at 30Hz
Premium HDMI = 4K with HDR up to 60Hz
Active HDMI = cable fitted with booster to cover longer distances.
Try setting the Sky output resolution to a lower value (eg: 1080i) and see if it still does it.
26 Nov 2023 10:27 PM
The HDMI cable is 2m long the sky q box worked 3 days ago.
26 Nov 2023 11:50 PM
Posted by a Superuser, not a Sky employee. Find out moreIs it possible to try another source like a laptop on that cable?
No problem. Browse or search to find help, or start a new discussion on Community.
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