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Discussion topic: Sky q box will not record

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This message was authored by bahama This message was authored by: bahama

Sky q box will not record

Hi my sky q box will not record anything or play any recordings and will not pause programmes , can you please help with this ? 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q box will not record

Posted by a Superuser, not a Sky employee. Find out more

@bahama wrote:

Hi my sky q box will not record anything or play any recordings and will not pause programmes , can you please help with this ? 


Hi @bahama 

First thing to try is a Q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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